A personal injury lawyer should provide personal service. You should hire a law firm where a lawyer handles your case, not a paralegal, case manager, or legal assistant. In some law firms, especially high volume law firms that advertise on television, personal injury cases are handled by paralegals, case managers and secretaries from start to finish. Why even hire a lawyer if your case is not going to be handled personally by that lawyer. If you find that you are in a situation where the only person you ever speak with at your lawyers office is a legal assistant, and you never actually talk to a lawyer, then your lawyer is not providing personal service, and is probably not handling the case himself. You should know that paralegals, case managers, and legal secretaries by law are not allowed to answer any legal questions, or give you any advice.